airBaltic – best among World’s airlines for service onboard

The Latvian airline airBaltic has been awarded a Gold medal in ISPY 2016 for the quality of its cabin service. ISPY (Inflight Sales Person of the Year) competition is held annually in the United Kingdom with professionals participating from airlines around the world.


Martin Gauss, Chief Executive Officer of airBaltic: “We put very high focus on our customers and the service they receive before, during and after their flight. User friendly mobile booking services, a wide variety of inflight meals and an exceptional customer service is a crucial part for expansion of our business. airBaltic celebrates this global recognition together with the awarded crew members.”


airBaltic cabin crew members Anna Stola and Mihails Inutins received Gold medals in ISPY 2016 under category “Sales as a Service”. This year, globally recognized airlines were considered for the awards, including Air Canada, Air Asia, Finnair, Hongkong Airlines, Singapore Airlines, Virgin Atlantic Airways, Vueling, Wizzair and others. This year ISPY competition was celebrating their 15th birthday and invited airlines to send their best selling cabin crew to compete.


Previously airBaltic has won a Silver award in the ISPY 2011 for selling goods with emotional intelligence and best sales techniques.


airBaltic serves over 60 destinations from its home base in Riga, Latvia. From every one of these locations, airBaltic offers convenient connections via Riga to its network spanning Europe, Scandinavia, CIS and the Middle East. In addition, airBaltic also offers new direct flights from Tallinn and Vilnius.


airBaltic in brief:

airBaltic (AIR BALTIC CORPORATION) is the world’s most punctual airline connecting the Baltic region with 60 destinations in Europe, the Middle East, and the CIS. airBaltic is a joint stock company that was established in 1995. Its primary shareholder is the Latvian state, which holds 99.8% of the stock. The airBaltic fleet consists of 24 aircraft – 12 Boeing 737 and 12 Bombardier Q400Next Gen. airBaltic has received numerous international awards for excellence, innovative services, and achievements in reshaping its business. In 2012, airBaltic was ranked by Airlinetrends among the Top 10 airlines globally for innovations. airBaltic achieved the best on-time performance globally for two years running in 2014 and 2015.




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