«airBaltic» Introduces Group Boarding to Enhance the Passenger Experience

Author: airBaltic.com
Source: airBaltic.com

The Latvian national airline airBaltic announces the launch of Group Boarding, a new process designed to make flight boarding smoother, faster, and more comfortable for all travelers. Beginning October 6, boarding for airBaltic flights will gradually take place in clearly defined groups, shown on each passenger’s boarding pass.

The system is intended to ease gate congestion and provide a calmer start to every flight. Passengers simply check the group number on their boarding pass and board when their group is called.

Reklāma

Laura Vecvanaga-Puķīte, SVP Ground Operations and Customer Care at airBaltic: “The new system brings more clarity and calm to the gate. By inviting customers in clearly marked groups we reduce crowding, speed up the process, and help our crews get everyone seated sooner. Pre-boarding remains available for customers who need special assistance and families with young children, and when travelers follow the group shown on their boarding pass, we can board more efficiently and support better on-time performance.”

This boarding process has been developed in line with industry best practices and the collective experience of leading airlines, ensuring an approach that is both passenger-friendly and operationally efficient.

Priority Boarding

•    Pre-boarding – Families traveling with children, unaccompanied minors, and passengers requiring special assistance.

•    Group 1 – Business Class passengers and airBaltic Club VIP and Executive members.

•    Group 2 – Passengers with Economy FLEX tickets, corporate travelers, and those who have purchased prepaid heavy cabin baggage.

Groups 3–5 will then board in order, based on their assigned seating.

airBaltic encourages all travelers to check the group number shown on their boarding pass, whether digital or printed, to ensure a smooth and timely departure.

Over the past 30 years, airBaltic has evolved into a globally respected carrier. Now the airline is connecting the Baltic States to 80 destinations across Europe, the Middle East, North Africa, and the Caucasus region, providing essential infrastructure and global connectivity for the region.

A complete schedule of airBaltic flights and tickets are available on the company's homepage at www.airbaltic.com.

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